Start to finish
How it works
Four steps, no surprises. Here is exactly what happens from the moment you get in touch.
One
Submit an intake
Choose whether you are referring yourself, booking as a couple, or referring someone else. It asks for the basics and takes a few minutes. You do not have to explain everything up front.
Two
Promise follows up
A reply by your preferred contact method within 24 to 48 hours, to talk through what you need and settle on a time. If something is urgent, say so, and an urgent session may be available.
Three
Your first session
Mostly about understanding what brought you here and agreeing where to start. It is not an assessment and you are not being diagnosed. In person in Curtin, or online.
Four
From there
How often you come, and for how long, is reviewed with you as you go rather than fixed in advance. Some people come for a handful of sessions. Some stay longer.
You can expect a follow up by your preferred contact method within 24 to 48 hours.
Things worth knowing
- You do not need a referral
- You can book directly. No GP referral and no mental health treatment plan required.
- Confidentiality
- Your sessions are confidential. Information is not shared with anyone without your consent, except where there is a serious concern about safety.
- Changing or cancelling
- Please give at least 48 hours notice to change or cancel a session. Sessions cancelled with less than 48 hours notice, or missed without notice, may be charged at up to the full session rate.
- Rebates
- Sessions are private fee for service. There is no Medicare rebate yet, and no private health fund currently rebates sessions.
Start whenever you are ready
The Listening Room is not an emergency service and cannot respond in real time. If you or someone else is in immediate danger call 000. For crisis support at any hour call Lifeline on 13 11 14, or the Suicide Call Back Service on 1300 659 467.